Try These Five Simple Tricks to Get Research Assistance

What we want to do here is help you, the person with local history, family history, or house history questions, get help from libraries, archives, museums, colleges & universities, historical organizations, government record offices, and genealogical societies; all the organizations that might have old stuff. Especially those located somewhere other than where you can visit in person. We’ll refer to them collectively as repositories.

What you think of as a simple request for information is actually a request for labor. If everything was digitized and online, then your search engine results would suffice. The repository you contact probably has to do in-person, by-hand retrievals and searches of pictures, letters, microfilm, maps, or other offline, undigitized stuff to find your answer. Fortunately, they often know of online resources that aren’t found by search engines and may be able to refer you to stuff that you didn’t know was online. Large institutions can tap into proprietary databases to which they subscribe.

Most historical & genealogical organizations are small and have no paid staff. Sometimes they don’t have enough volunteers to keep up with inquiries. Their volunteers may be staying home in the pandemic.

Having a big budget doesn’t always solve this problem. Large, high-profile institutions get a correspondingly high volume of requests. Their staff may be laid off or working from home during the pandemic. We know of an Ivy League university who rations the time librarians spend on outside inquiries to 20 minutes per request. They actually use timers.

The desire for free labor will always exceed the supply. Here are five simple tricks to make the most of the limited time that someone can commit to your question.

Reach out by email if possible.

The tweet below explains why Calling a repository on the phone may
not be the ideal way to get the information you are seeking.
“My whole professional life until I learned to speak the truth–I can’t effectively listen,
participate, and take good notes at the same time.” –Christin Driscoll

Try This Rationale
1. Reach out by email if possible. The information you seek probably has to be delivered electronically anyway, so you might as well start out electronically. Google the repository and use their Contact Us page. The repository will then have a legible, searchable written request to work from. They will have the correct spelling of your name and the names of the people or things that you’re researching. It prevents bouncing emails because someone incorrectly spelled out or wrote down an email address over the phone.When you call with a complex request, you’re not only asking for someone to analyze your needs and determine on the spot if their repository can be of help, you’re also asking them serve as your stenographer. Save the telephone requests for the computer-naive, people with disabilities, and those without internet access. A repository can always ask to speak with you on the phone if it would work better for them.
2. Not sure who can help you at an organization? Pick up to three likely-sounding departments or staffers to send your inquiry to. Trust them to forward it if a co-worker can better answer your question. And give it a few days. Some questions take more time than others. No one has an empty In box.We understand the temptation to Cc everyone at the Contact Us page as an insurance policy, but it increases the chances that your inquiry will land in spam folders. It also creates extra labor for the person whose help you need. Now they have to acknowledge all the forwards from peers & superiors, which cuts into the time they could be using on your inquiry.
3. Repositories need to figure out what you don’t know about X, not what you do know, in order to determine if they can help you. You do not have to have a lengthy family history narrative ready. Reach out when you’ve identified which gap(s) in your knowledge you hope to rectify.Government record offices which require next-of-kin relationship to release certain records will let you know. At non-governmental organizations, the individual you’re researching can be your ancestor, or not. The building you’re researching can be your property, or not. No personal connection or recitation of the forebears is required.
4. Focus on up to three life events, or up to three names, or up to three documents per request. For example, “Do you have obituaries for John & Mary Smith?” “Do you have pictures of these three addresses?” Less is more when it comes to getting your request filled.No one is born knowing how to do family or house history research. Repositories know that and want to help you anyway. But if the only way you can answer questions about what you’re trying to find out about X is “Anything, anything!”, then we suggest starting out with a researcher for hire.
5. When you can finish the sentence, “Well, what I’m really looking for is…”, then you’ve greatly increased the chances that someone can help you. You may even get a hug.Example: if you want to learn where a factory was located and when it closed down, we encourage you to skip impossibly broad openers such as “Do you have anything on old businesses?” Indirect questions produce indirect answers.

Bonus tip: Our Guide to Vital and Archival Records in Buffalo and Erie County will help you identify which repository has what you’re looking for.

Remembering City’s Martyr in Fight Against Klan

Originally published as a My Voice column in the Buffalo News, December 7, 2017. It has since been lightly edited. Portrait of Edward Obertean courtesy of the Buffalo Courier, Sept. 3, 1924.


As white supremacists and neo-Nazis explode across headlines and screens, I thought back to events in Buffalo from 1922-1925. We were one of several otherwise progressive Northern cities that experienced a resurgence of the Ku Klux Klan.

One of the most inspiring books about Buffalo history is Shawn Lay’s Hooded Knights on the Niagara (1995). He recounts the full story of Buffalo’s successful battle with the Klan. I am indebted to him for these highlights.

The Buffalo Klan members were not rural, undereducated whites with poor economic prospects. Here, the Klan’s 4,000 members were drawn mostly from the Protestant, educated, professional and merchant middle class. Their office was in the Calumet building on Chippewa and their base was the Delaware District.

This demographic joined the Klan because it picked a very specific battle that resonated with them. The Buffalo Klan apparently decided that it would not gain much ground by attacking African-Americans or Jews, though these communities did organize in opposition to it. Instead, the Buffalo Klan focused on lax enforcement of Prohibition.

The 18th Amendment, banning the production and sale of alcoholic beverages, was heavily supported by Protestants, who associated alcohol abuse with Roman Catholics and immigrants.

Buffalo’s first Catholic mayor, Francis X. Schwab, had just been elected. Schwab, who was German-American, owned a brewery that was caught selling alcohol. During Prohibition, the booze flowed freely in Buffalo. This incensed the city’s Protestant elites. They flocked to this new organization, which promised civic improvement and fraternal fellowship.

The battle lines were drawn: Protestant vs. Catholic; native vs. immigrant; upper class vs. working class. Recognizing the Klan as a mortal enemy, Schwab recruited an undercover officer to infiltrate the Buffalo chapter. Someone, probably recruited by Schwab, burgled the Buffalo Klan office and stole the membership list. It ended up on display at police headquarters. Buffalonians flocked downtown by the thousands to look for names of friends and associates. It was then published as a pamphlet, a copy of which survives in the Buffalo History Museum and is now online at NYHeritage.org.

Embarrassed by the exposure, the Klan sent its own investigator, Thomas Austin, to Buffalo. Austin soon figured out who Mayor Schwab’s spy was: Officer Edward Obertean. On Aug. 31, 1924, in front of 128 Durham St., Austin confronted Obertean. Both men drew weapons, exchanged gunfire, and died. Edward Obertean was 35 years old. He was Catholic.

Buffalo has never properly recognized our martyr in the fight against the Klan and the bigotry and hatred for which it stands.

As plans proceed to convert the Dillon Federal Courthouse on Court Street into Buffalo Police Department headquarters, I propose renaming it the Edward Obertean Building. It would be a powerful statement that we embrace the highest and best American values in the City of Good Neighbors. Let’s give our hero something more lasting than a column in the daily newspaper.


If All of Buffalo Read About the Klan

Buffalo Takes on the Ku Klux Klan

Was the Michigan Street Baptist Church a Secret Hiding Place?

Originally published in the Buffalo News, June 13, 2013 with the headline Search Through Time Turns Up Surprises. It has since been updated and expanded.


The proud new owners had been told that Grover Cleveland was a regular guest at their property. I helped them find the building permit for their address—dated 1915. Grover Cleveland died in 1908.

In my own family, we learned of a half-sibling whose existence was secret for 50 years. It was a shock to discover that I was the 4th of four daughters instead of the 3rd of three. We found our new sister and it has been a joy.

Not everyone is so fortunate. I know of genealogists being shunned by relatives after discovering inconvenient facts that toppled beloved family legends. For decades, the descendents of Thomas Jefferson indignantly rejected the story that he had fathered children with his slave Sally Hemings, until DNA evidence proved the Heming descendents right.

Our city faces a similar conflict over history. The professional historians who compiled the 2013 Historic Structures Report of the Michigan Street Baptist Church were unable to find any period evidence that the church served as a hiding place during Underground Railroad days, though it furthered the cause in other equally important ways. 

Providing concealment is not the only possible way to assist someone who is escaping from slavery, someone who could be hungry, thirsty, cold, or sick. The report rightly documents and emphasizes the church’s local and national significance, which dwarf this one claim.

I assisted with research for this report and my peer-reviewed article on the Underground Railroad in Buffalo is cited in it. Around 2005, I started looking for eyewitness or period accounts confirming the church’s story, which first appeared in print in 1936, 70-plus years after the fact. Wouldn’t that be one of the greatest discoveries in Buffalo history? I also came up empty-handed.

Instead, I found a revealing counter-narrative. Frederick Douglass Paper of January 4, 1855 carried an extraordinary letter mentioning the Underground Railroad by name, signed by George Weir, Jr. of Buffalo. Weir described eight “passengers” from Kentucky appearing at his doorstep at “an early hour.” He conducted them to “a public house kept by one of our people.” He and Phoenix Lansing, a barbershop owner, then had a sleigh take them to the Black Rock Ferry, whereupon they were delivered to Canada.

We learn four important things from this letter:

  1. George Weir, who was African-American, could read and write. Recent suggestions that oral legend is the only possible evidence of the church’s history underestimate the level of literacy in this community. Buffalo’s African-Americans first established literary societies in the 1830s.
  2. George Weir felt safe publicizing his and Lansing’s efforts and full names. Indeed, the Provincial Freeman, a Canadian abolitionist newspaper published by Mary Ann Shadd Carey, the first African-American woman to publish a newspaper in North America, reported on Dec. 8, 1855, that the Fugitive Slave Law was “a dead letter” (not being enforced) in Buffalo.
  3. George Weir took his guests to a public place, making no effort to conceal them.
  4. Most importantly, George Weir’s father was Pastor George Weir, Sr., of the Vine Street AME Church, known today as Bethel AME. Why didn’t Weir use his father’s church? I believe that it was because the church lacked what his guests needed most: food, drink, and in the middle of a Buffalo winter: heat. In 1855, safe 24/7 mechanical heating systems were not invented yet. Heat came from wood or coal stoves. Left unattended in an empty building, a burning stove not only wasted expensive fuel but might ignite your building.

Nothing in Weir’s letter disproves the Michigan Street Baptist Church’s hiding place story, but it does challenge almost everything we think we know about the Underground Railroad in Buffalo. History sometimes behaves in unpredictable ways.


More about the Underground Railroad from this author. Lead photograph courtesy of Wikipedia.